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BYU HELP INSTRUCTIONS These items are in order of importance, so if you have success, you do not need to continue with the subsequent steps. Update Browser Verify   that   you   have   the   most   recent   version   of   your   Internet   web   browser.   For   the   Internet   Explorer   browser,   you   do   this   by   clicking on   the   menu   item:   Help   ->   About   Internet   Explorer.   This   should   bring   up   a   small   window   with   quite   a   bit   of   information.   Look   for something   that   says   "Version:";   if   the   version   number   begins   with   "6.0"   or   higher,   then   you   have   the   most   current   version.   If   not, please update your browser at the following link: http://www.microsoft.com/windows/ie/default.asp We   recommend   and   support   only   Microsoft   Internet   Explorer   (preferred)   and   Mozilla   Firefox   (you   can   get   the   latest   version   of Firefox at ). If you are using another browser (such as AOL or MSN), please use one of the FREE recommended browser options. Configure Web Browser The   following   instructions   are   specifically   for   Internet   Explorer.   Similar   actions   can   be   taken   with   other   browsers.   Consult   the   help documentation associated with your browser. On   your   Internet   Explorer   browser   window,   click   on   Tools   ->   Internet   Options,   and   perform   the   following   tasks   (please   note   that across the top of the Internet Options window that you opened, there are several tabs: "General", "Security", etc…): Delete Cookies, Temporary Files, and History:   · Go to the "General" tab · Click "Delete Cookies" -> OK · Click   "Delete   Files…"   ->   (check   the   box   that   says   "delete   all   offline   content")   ->   OK   (this   only   deletes   accumulated temporary files used for web browsing) · Click   "Settings…"   ->   (mark   the   box   that   says   "Every   Visit   To   Page")   ->   OK   (this   might   cause   slower   web   browsing on Dial-up connections) · Click "Clear History" -> Yes Add www.WasteIndustryTraining.com Web site to list of trusted sites   · Go to the "Security" tab · Click the "Trusted sites" (green checkmark) icon. · Click the "Sites…" button located on the right. · In the new little window that comes up, UNCHECK the box at the bottom that says "Require server verification . . " · Then in the top text box type:  www.WasteIndustryTraining.com   · Click Add -> OK -> Apply -> OK. Set medium cookie acceptance level · Go to the "Privacy" tab · Verify that the level is set to "medium" or lower. Restore original browser settings · Go to the "Advanced" tab. · Click "Restore Defaults." · Click Apply. Click OK to exit out of the "Internet Options" little window, restart your computer. Adjust or Disable Interfering Software Next,   we   need   to   verify   that   any   types   of   Internet   Security,   pop-up   blocking,   or   Internet   Filtering   Software   are   not   interfering   with your viewing of Independent Study Web pages. · You   can   often   check   to   see   if   you   have   one   of   these   programs   running   by   holding   your   mouse   over   various   icons   in   your "system   tray."   The   "system   tray"   is   located   on   your   start   bar,   usually   near   the   time   clock.   Holding   your   mouse   over   each icon   should   bring   up   a   little   text   box   that   says   what   that   icon   is.   These   small   icons   correspond   to   different   applications   that are   running   "in   the   background"   of   your   computer.   Common   harmless   icons   that   are   in   the   System   Tray   include:   "Volume," "Local Area   Connection"   and   internet   chatting   software.   Other   programs   in   this   tray   could   be   responsible   for   your   inability   to use the Independent Study Web site, as well as other sites on the Web.* Please   hold   your   mouse   over   the   icons   previously   discussed,   and   if   any   of   the   icons   resemble   the   descriptions   below, follow the corresponding instructions. · Icon:   INTERNET   SECURITY/PERSONAL   FIREWALL.   These   icons   often   are   from   companies   like   "Norton"   or "McAfee," among others. · The   main   problem   most   students   run   into   with   internet   security   software   or   firewalls   are   their   built   in   pop-up or   ad   blockers.   Pop-up   blockers   insert   JavaScript   on   every   page   you   visit   on   the   internet.   Sometimes   this JavaScript   can   affect   how   the   pages   are   displayed.   We   recommend   turning   the   pop-up   blocking   off. Generally   you   can   do   this   by   double   clicking   on   the   icon   in   your   system   tray   and   looking   for   the   preferences or   settings   of   your   particular   program.   If   you   are   not   sure   how   to   change   the   settings,   consult   the   help documentation associated with your particular program · Another   reason   for   having   trouble   with   your   course   when   you   have   these   types   of   programs   installed   is called   Script   blocking.   Our   courses   use   advanced   JavaScript   in   order   to   make   them   more   interactive   and usable. The   JavaScript   used   in   our   courses   does   not   violate   your   privacy   or   security.   If   your   internet   security or   firewall   is   set   to   block   Scripts,   you   will   need   to   change   this   setting   in   order   for   your   course   to   work properly. · After   disabling   or   changing   settings   in   your   security   software,   you   will   need   to   clear   your   temporary   internet files   and   cookies   and   restart   your   Internet   browser.   Refer   to   the   Configure   Web   Browser   section   for instructions on clearing your temporary internet files and cookies. · Icon:   POP-UP   BLOCKER.   Running   this   software   will   often   create   problems   with   Independent   Study   Courses. Disable it in a similar fashion as the instructions above for internet security software. · Icon:   INTERNET   FILTERING   SOFTWARE   (popular   software:   CyberSitter,   NetNanny).   We   assure   you   that   the content   provided   on   each   course   for   Independent   Study   is   appropriate   for   the   subject   matter.   Often   certain   strict settings   and   added   features   on   such   software   can   create   problems   with   Independent   Study   Courses.   Most   filtering software   allows   you   to   specify   "trusted"   or   "allowable"   sites.   Please   add   our   site   "ce.byu.edu"   to   this   list   to   make sure your filter is not blocking our courses. · Icon: FIREWALL. (Please see first step above) · Icon: Anything   that   appears   to   be   modifying   the   way   you   use   the   Internet.   There   are   countless   applications   that   are used   for   viewing   the   Internet   in   a   certain   way.   It   is   very   important   to   understand   WHAT   these   programs   are   doing and what effect they have on your computer. · Often,   certain   problems   with   Independent   Study   courses   come   from   the   disabling   of   "JavaScript"   capabilities   of   an   Internet Browser.   JavaScript   is   merely   a   way   for   a   web   page   to   display   content   in   a   much   more   interactive   way.   You   can   verify   if JavaScript is working correctly on your browser by going to the following link: JavaScript test and general Browser info. If   you   see   that   JavaScript   is   not   functioning,   Restart   your   computer,   and   disable   again   all   possible   programs   that   could   be interfering with your web browser. If you still cannot view JavaScript, please go to the Switch Browsers section below. Update Windows If   you   are   using   Microsoft   Windows,   verify   that   you   have   installed   all   the   necessary   updates   to   your   Windows   operating   system. You can check this by going to: http://v4.windowsupdate.microsoft.com/en/default.asp Click   on   "Scan   For   Updates"   and   if   there   are   any   to   install,   please   follow   the   instructions.   If   you   are   current   in   your   updates, "Critical   Updates   and   Service   Packs"   on   the   left   hand   side   will   show   a   "(0)"   next   to   it.   If   the   link   did   not   take   you   anywhere,   just   go to   http://www.windowsupdate.com .   After   installing   all   updates,   restart   your   computer.   (Again,   printing   out   these   instructions   would be useful at this point. Click here to print this page . If this link does not work, click File->Print...) Update Flash Player Check to make sure that you have the most recent version of Macromedia Flash Player (currently version 7): Please go to http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash (If this link does not take you there, just go to http://www.flash.com , and follow the instructions to install Macromedia Flash Player.) Restart Computer If   you   have   reached   this   point   without   success   and   have   not   restarted   your   computer,   please   do   so   now.   Please   make   sure   to disable the features as described in Adjust or Disable Interfering Software following the restart. Switch Browsers If   you   still   have   not   had   success,   please   try   Netscape   Navigator   (or   switch   to   Internet   Explorer,   if   you   have   not   been   using   it).   You can   obtain   the   most   recent   version   of   Navigator   at:   http://channels.netscape.com/ns/browsers/download.jsp    or   the   most   recent version of Internet Explorer at http://www.microsoft.com/windows/ie/default.asp . Further Instructions · We   have   not   addressed   all   possible   issues   that   could   be   happening   with   your   computer.   Other   possibilities   include:   bad   internet connection, incorrect internal settings within your computer, or occasional unavailability of IS courses (Web site is down). · In   most   cases,   if   the   question   is   whether   the   problem   lies   with    your    computer   or   with   our    Web   site,   it   can   usually   be   answered   by trying to access the course from another location. · If you continue to not be able to access all or part of the course, please use the following resources: · Phone numbers (all numbers are toll-free): · General (non-technical) Questions: · (800) 914 8931 · Technical Support: · (877) 897-8085 · When    calling    Technical    Support,    please    have    your    computer    on,    if    possible    connected    to    the    Internet,    and accessible. Be sure to communicate what you have and have not tried in this help document. · If   you   are   not   able   to   be   on   the   internet   and   on   the   phone   at   the   same   time,   please   chat   with   us   online   by   clicking   on   the   following link right now (also accessible from the "Contact Us" portion of the main Independent Study site · http://elearn.byu.edu ):
Terms of Use  |  Privacy Policy  |  Disclaimer  |  Legal  |  Careers Copyright © 2007 Industry Training LLC, dba Waste Industry Training All Rights Reserved
BYU HELP INSTRUCTIONS These items are in order of importance, so if you have success, you do not need to continue with the subsequent steps. Update Browser Verify   that   you   have   the   most   recent   version   of   your   Internet   web   on   the   menu   item:   Help   ->   About   Internet   Explorer.   This   should   something   that   says   "Version:";   if   the   version   number   begins   with   please update your browser at the following link: http://www.microsoft.com/windows/ie/default.asp We   recommend   and   support   only   Microsoft   Internet   Explorer   (preferred)   Firefox at ). If you are using another browser (such as AOL or MSN), please use one of the FREE recommended browser options. Configure Web Browser The   following   instructions   are   specifically   for   Internet   Explorer.   Similar   documentation associated with your browser. On   your   Internet   Explorer   browser   window,   click   on   Tools   ->   Internet   across the top of the Internet Options window that you opened, there are several tabs: "General", "Security", etc…): Delete Cookies, Temporary Files, and History:   · Go to the "General" tab · Click "Delete Cookies" -> OK · Click   "Delete   Files…"   ->   (check   the   box   that   says   temporary files used for web browsing) · Click   "Settings…"   ->   (mark   the   box   that   says   "Every   on Dial-up connections) · Click "Clear History" -> Yes Add www.WasteIndustryTraining.com Web site to list of trusted sites · Go to the "Security" tab · Click the "Trusted sites" (green checkmark) icon. · Click the "Sites…" button located on the right. · In the new little window that comes up, UNCHECK the box at the bottom that says "Require server verification . . " · Then in the top text box type:  www.WasteIndustryTraining.com · Click Add -> OK -> Apply -> OK. Set medium cookie acceptance level · Go to the "Privacy" tab · Verify that the level is set to "medium" or lower. Restore original browser settings · Go to the "Advanced" tab. · Click "Restore Defaults." · Click Apply. Click OK to exit out of the "Internet Options" little window, restart your computer. Adjust or Disable Interfering Software Next,   we   need   to   verify   that   any   types   of   Internet   Security,   pop-up   your viewing of Independent Study Web pages. · You   can   often   check   to   see   if   you   have   one   of   these   programs   "system   tray."   The   "system   tray"   is   located   on   your   start   icon   should   bring   up   a   little   text   box   that   says   what   that   icon   are   running   "in   the   background"   of   your   computer.   Common   "Local Area   Connection"   and   internet   chatting   software.   Other   use the Independent Study Web site, as well as other sites on the Web.* Please   hold   your   mouse   over   the   icons   previously   discussed,   follow the corresponding instructions. · Icon:   INTERNET   SECURITY/PERSONAL   FIREWALL.   "McAfee," among others. · The   main   problem   most   students   run   into   or   ad   blockers.   Pop-up   blockers   insert   JavaScript   JavaScript   can   affect   how   the   pages   are   Generally   you   can   do   this   by   double   clicking   or   settings   of   your   particular   program.   If   documentation associated with your particular program · Another   reason   for   having   trouble   with   your   called   Script   blocking.   Our   courses   use   advanced   usable. The   JavaScript   used   in   our   courses   or   firewall   is   set   to   block   Scripts,   you   will   properly. · After   disabling   or   changing   settings   in   your   files   and   cookies   and   restart   your   Internet   instructions on clearing your temporary internet files and cookies. · Icon:   POP-UP   BLOCKER.   Running   this   software   Disable it in a similar fashion as the instructions above for internet security software. · Icon:   INTERNET   FILTERING   SOFTWARE   (popular   content   provided   on   each   course   for   Independent   settings   and   added   features   on   such   software   can   software   allows   you   to   specify   "trusted"   or   "allowable"   sure your filter is not blocking our courses. · Icon: FIREWALL. (Please see first step above) · Icon: Anything   that   appears   to   be   modifying   the   way   used   for   viewing   the   Internet   in   a   certain   way.   It   is   and what effect they have on your computer. · Often,   certain   problems   with   Independent   Study   courses   Browser.   JavaScript   is   merely   a   way   for   a   web   page   to   display   JavaScript is working correctly on your browser by going to the following link: JavaScript test and general Browser info. If   you   see   that   JavaScript   is   not   functioning,   Restart   your   interfering with your web browser. If you still cannot view JavaScript, please go to the Switch Browsers section below. Update Windows If   you   are   using   Microsoft   Windows,   verify   that   you   have   installed   You can check this by going to: http://v4.windowsupdate.microsoft.com/en/default.asp Click   on   "Scan   For   Updates"   and   if   there   are   any   to   install,   please   "Critical   Updates   and   Service   Packs"   on   the   left   hand   side   will   show   to   http://www.windowsupdate.com .   After   installing   all   updates,   restart   be useful at this point. Click here to print this page . If this link does not work, click File->Print...) Update Flash Player Check to make sure that you have the most recent version of Macromedia Flash Player (currently version 7): Please go to http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash (If this link does not take you there, just go to http://www.flash.com Restart Computer If   you   have   reached   this   point   without   success   and   have   not   restarted   disable the features as described in Adjust or Disable Interfering Software following the restart. Switch Browsers If   you   still   have   not   had   success,   please   try   Netscape   Navigator   can   obtain   the   most   recent   version   of   Navigator   at:   http://channels.netscape.com/ns/browsers/download.jsp version of Internet Explorer at http://www.microsoft.com/windows/ie/default.asp Further Instructions · We   have   not   addressed   all   possible   issues   that   could   be   happening   connection, incorrect internal settings within your computer, or occasional unavailability of IS courses (Web site is down). · In   most   cases,   if   the   question   is   whether   the   problem   lies   with trying to access the course from another location. · If you continue to not be able to access all or part of the course, please use the following resources: · Phone numbers (all numbers are toll-free): · General (non-technical) Questions: · (800) 914 8931 · Technical Support: · (877) 897-8085 · When    calling    Technical    Support,    please    have    accessible. Be sure to communicate what you have and have not tried in this help document. · If   you   are   not   able   to   be   on   the   internet   and   on   the   phone   at   link right now (also accessible from the "Contact Us" portion of the main Independent Study site
Waste Industry Training™ “The Industry’s Educator”™
“The Industry’s Educator”