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Waste Connections University
Courses (mouseover for more information)
COURSE GROUPS Orientation - Driver, Maintenance, Helpers (Average Time:  0:08:29) WCI Orientation Orientation - Office Staff (Average Time: 0:37:17) WCI Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, and Waste Training 103 - Containers. Customer Service Representative (Average Time: 2:51:16) WCI Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Customer Service (5 Parts), Compactor Training (Part 1 & 2), Price Increase, Recycle360, and Recycle360Link. Sales Representative - Solid Waste (Average Time:  4:51:51) WCI Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Compactor Training (4 Parts), Antitrust (3 Parts), Recycle360, Recycle360Link, iPad, Special Waste, Fundamentals of Prospecting (3 Parts), Operational Efficiencies, DMH (Data Management Hub), and Price Increase. Managers All courses, Antitrust (Time: 0:39:16) is the only mandatory course. NOTE: Each of these groups can be customized to include additional courses.
Training Provided by Waste Industry Training “The Industry’s Educator”
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SALES
CUSTOMER SERVICE
ORIENTATION
Orientation															Time 0:08:29 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 Waste Training 101 - Terminology											Time 0:09:17 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 An introduction to the Waste Industry.  This course deals with basic terminology (Landfills, Transfer Station, Containers, Routes, MRF’s, etc.).  POSITION:  Office Staff, Customer Service, Sales WASTE TRAINING 101—Basic Terminology Waste Training 101 - Terminology											Time 0:09:17 Waste Training 102 - Types of Vehicles										Time 0:08:55 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 An introduction to the Waste Industry.  This course deals with basic terminology (Landfills, Transfer Station, Containers, Routes, MRF’s, etc.).  POSITION:  Office Staff, Customer Service, Sales WASTE TRAINING 101—Basic Terminology Waste Training 101 - Terminology											Time 0:09:17 An introduction to the types of trucks used in the industry.  Includes operational videos of a Roll Off, Residential Front Load, Commercial Front Load, Automated Side Load, Rear Load Residential hand pick up, Commercial Rear Load, and a Knuckleboom picking up heavy trash.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 102—Types of Vehicles Waste Training 102 - Types of Vehicles										Time 0:08:55 Waste Training 103 - Types of Containers										Time 0:10:36 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 An introduction to the Waste Industry.  This course deals with basic terminology (Landfills, Transfer Station, Containers, Routes, MRF’s, etc.).  POSITION:  Office Staff, Customer Service, Sales WASTE TRAINING 101—Basic Terminology Waste Training 101 - Terminology											Time 0:09:17 An introduction to the types of trucks used in the industry.  Includes operational videos of a Roll Off, Residential Front Load, Commercial Front Load, Automated Side Load, Rear Load Residential hand pick up, Commercial Rear Load, and a Knuckleboom picking up heavy trash.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 102—Types of Vehicles Waste Training 102 - Types of Vehicles										Time 0:08:55 An introduction to the types of refuse containers in the industry.  Including the common sizes and shapes of front load containers, roll off containers (open top), rear load containers and carts whether it be residential or commercial.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 103—Types of Containers Waste Training 103 - Types of Containers										Time 0:10:36 Customer Service - Tooty (5 Parts)											Time 1:06:05 An introduction to the types of trucks used in the industry.  Includes operational videos of a Roll Off, Residential Front Load, Commercial Front Load, Automated Side Load, Rear Load Residential hand pick up, Commercial Rear Load, and a Knuckleboom picking up heavy trash.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 102—Types of Vehicles Waste Training 102 - Types of Vehicles										Time 0:08:55 An introduction to the types of refuse containers in the industry.  Including the common sizes and shapes of front load containers, roll off containers (open top), rear load containers and carts whether it be residential or commercial.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 103—Types of Containers Waste Training 103 - Types of Containers										Time 0:10:36 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 An introduction to the types of refuse containers in the industry.  Including the common sizes and shapes of front load containers, roll off containers (open top), rear load containers and carts whether it be residential or commercial.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 103—Types of Containers Waste Training 103 - Types of Containers										Time 0:10:36 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 Price Increase (2 Parts)													Time 0:34:14 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14 Managing the CSR														Time 0:19:43 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14 This courses discusses team building and accountability.  It goes through a suggested meeting format, contest, and scoreboards.  It also covers the type of reports “Tooty” offers to better manager the Customer Service Representative (CSR).     POSITION:  Customer Service Manager MANAGING THE CSR Managing the CSR														Time 0:19:43
Antitrust (3 Parts)														Time 0:38:08 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14 This courses discusses team building and accountability.  It goes through a suggested meeting format, contest, and scoreboards.  It also covers the type of reports “Tooty” offers to better manager the Customer Service Representative (CSR).     POSITION:  Customer Service Manager MANAGING THE CSR Managing the CSR														Time 0:19:43 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES Compactor Training 201 (4 Parts)											Time 0:42:24 This courses discusses team building and accountability.  It goes through a suggested meeting format, contest, and scoreboards.  It also covers the type of reports “Tooty” offers to better manager the Customer Service Representative (CSR).     POSITION:  Customer Service Manager MANAGING THE CSR Managing the CSR														Time 0:19:43 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 Fundamentals of Prospecting (3 Parts)										Time 0:51:07 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 iPad Training - Solid Waste												Time 0:39:00 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of attaching the contract to Route Manager.  POSITION:  Sales, Managers iPAD TRAINING—Solid Waste  iPad Training - Solid Waste												Time 0:39:00 iPad Training - Special Waste												Time 0:20:01 An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of attaching the contract to Route Manager.  POSITION:  Sales, Managers iPAD TRAINING—Solid Waste  iPad Training - Solid Waste												Time 0:39:00 This course covers the basics of using an iPad.  Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of the special waste process on the iPad.  POSITION:  Sales, Managers iPAD TRAINING—Special Waste iPad Training - Special Waste												Time 0:20:01 Operational Efficiencies - The Basics											Time 0:11:16 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of attaching the contract to Route Manager.  POSITION:  Sales, Managers iPAD TRAINING—Solid Waste  iPad Training - Solid Waste												Time 0:39:00 This course covers the basics of using an iPad.  Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of the special waste process on the iPad.  POSITION:  Sales, Managers iPAD TRAINING—Special Waste iPad Training - Special Waste												Time 0:20:01 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 Recycle360															Time 0:27:10 Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of attaching the contract to Route Manager.  POSITION:  Sales, Managers iPAD TRAINING—Solid Waste  iPad Training - Solid Waste												Time 0:39:00 This course covers the basics of using an iPad.  Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of the special waste process on the iPad.  POSITION:  Sales, Managers iPAD TRAINING—Special Waste iPad Training - Special Waste												Time 0:20:01 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 An introduction to LEED, the program that proides thrid-party verification of green buildings.  The course reviews various ways to approach a potential customer, how to set the customer up, entering and editing tickets, and reporting to the customer.  POSITION:  Customer Service, Sales, Managers Recycle360 Recycle360															Time 0:27:10 Recycle360 Link														Time 0:05:46 This course covers the basics of using an iPad.  Then, the user is shown how to use SMAK, creating contracts, and having contracts signed on the iPad.  Finally a review of the special waste process on the iPad.  POSITION:  Sales, Managers iPAD TRAINING—Special Waste iPad Training - Special Waste												Time 0:20:01 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 An introduction to LEED, the program that proides thrid-party verification of green buildings.  The course reviews various ways to approach a potential customer, how to set the customer up, entering and editing tickets, and reporting to the customer.  POSITION:  Customer Service, Sales, Managers Recycle360 Recycle360															Time 0:27:10 This course reviews how you would link RouteManager tickets to Recycle360.  It’s a step by step interactive process.   POSITION:  Customer Service, Sales, Managers Recycle360 Link Recycle360 Link														Time 0:05:46 Special Waste - The Basics (for the Solid Waste Representative)					Time 0:33:46 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 An introduction to LEED, the program that proides thrid-party verification of green buildings.  The course reviews various ways to approach a potential customer, how to set the customer up, entering and editing tickets, and reporting to the customer.  POSITION:  Customer Service, Sales, Managers Recycle360 Recycle360															Time 0:27:10 This course reviews how you would link RouteManager tickets to Recycle360.  It’s a step by step interactive process.   POSITION:  Customer Service, Sales, Managers Recycle360 Link Recycle360 Link														Time 0:05:46 An introduction to “Special Waste”.  It gives you the tools to help identify special waste, common mistakes made, and reviews some of the general forms used.  If you have any doubt at all, contact the corporate office for Waste Connections.     POSITION:  Sales, Managers SPECIAL WASTE—The Basics Special Waste - The Basics (for the Solid Waste Representative)					Time 0:33:46 Login Login Take a Tour of WCU Take a Tour of WCU
Instuctions
Enrollment :       A   manager,   clicks   the   “Enroll”   button   then   completes   the   enrollment   form   for   the   new   hire(s),   be   sure   to choose   the   correct   position   for   the   new   hire.      Once   done,   click   the   submit   button   on   the   form.      Login   information   will   be   sent by the next business day.  It is suggested a new hire complete the training within the first few weeks of employment. Login :       Once   the   login   information   is   received,   click   on   the   “Login”   button   to   begin   taking   the   courses.      The   online   courses require   sound   which   is   not   currently   available   on   the   WCI   Citrix   Network.      Your   login   information   will   contain   a   link   to   this page   and   can   be   used   from   any   computer,   home   or   work.      Please   see   your   District   or   Sales   Manager   for   an   alternative computer solution off of the WCI Citrix Network. Support :       A   high   speed   internet   connection   is   required   with   a   sound   capable   computer   having   a   minimum   memory   of   512 mb   and   Windows   XP,   Windows   Vista,   or   Windows   7   as   the   operating   system.      Adobe   Reader   and   Adobe   Flash   Player   are required   and   must   be   the   most   current   version,   see   links   above   to   either   install   or   update   to   the   current   version.         For Support Call 713-589-9929 or email Admin at WasteIndustryTraining.com .
Terms of Use This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14   |  Privacy Policy This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14   |  Disclaimer This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14   |  Legal This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty CUSTOMER SERVICE Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14   |  Careers Copyright © 2007 Industry Training LLC, dba Waste Industry Training All Rights Reserved
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Waste Connections University
COURSE GROUPS Orientation - Driver, Maintenance, Helpers (Average Time:  0:08:29) WCI Orientation Orientation - Office Staff (Average Time: 0:37:17) WCI Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, and Waste Training 103 - Containers. Customer Service Representative (Average Time: 2:51:16) WCI Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Customer Service (5 Parts), Compactor Training (Part 1 & 2), Price Increase, Recycle360, and Recycle360Link. Sales Representative - Solid Waste (Average Time:  4:51:51) WCI Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Compactor Training (4 Parts), Antitrust (3 Parts), Recycle360, Recycle360Link, iPad, Special Waste, Fundamentals of Prospecting (3 Parts), Operational Efficiencies, DMH (Data Management Hub), and Price Increase. Managers All courses, Antitrust (Time: 0:39:16) is the only mandatory course. NOTE: Each of these groups can be customized to include additional courses.
Training Provided by Waste Industry Training “The Industry’s Educator”
INSTRUCTIONS & SUPPORT
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Enrollment :      A   manager,   clicks   the   “Enroll”   button   then   completes the   enrollment   form   for   the   new   hire(s),   be   sure   to   choose   the correct   position   for   the   new   hire.      Once   done,   click   the   submit button   on   the   form.      Login   information   will   be   sent   by   the   next business   day.      It   is   suggested   a   new   hire   complete   the   training within the first few weeks of employment. Login :       Once   the   login   information   is   received,   click   on   the   “Login” button   to   begin   taking   the   courses.      The   online   courses   require sound   which   is   not   currently   available   on   the   WCI   Citrix   Network.     Your   login   information   will   contain   a   link   to   this   page   and   can   be used   from   any   computer,   home   or   work.      Please   see   your   District or   Sales   Manager   for   an   alternative   computer   solution   off   of   the WCI Citrix Network. Support :       A   high   speed   internet   connection   is   required   with   a sound   capable   computer   having   a   minimum   memory   of   512   mb and   Windows   XP,   Windows   Vista,   or   Windows   7   as   the   operating system.     Adobe   Reader   and Adobe   Flash   Player   are   required   and must   be   the   most   current   version,   see   links   above   to   either   install or   update   to   the   current   version.         For   Support   Call   713-589- 9929 or email Admin at WasteIndustryTraining.com .