LEARNING PLANS & COURSES Orientation - Office Staff (Average Time: 0:37:17) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles and Waste Training 103 - Containers. Customer Service Representative (Average Time: 2:51:16) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Broker 101, Customer Service (5 Parts), Compactor Training (Part 1 & 2), Inside Sales, Introduction to Tooty, Tooty Scripts, Recycle360 and Recycle360Link. Inside Sales Representative (Average Time: 2:00:00) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Compactor Training (4 Parts), Antitrust (3 Parts), Recycle360 and Inside Sales Sales Representative - Solid Waste (Average Time: 4:51:51) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Compactor Training (4 Parts), Antitrust (3 Parts), Recycle360, Recycle360Link, iPad, Special Waste, Fundamentals of Prospecting (3 Parts), Operational Efficiencies, Rate Adjustment Defensive Training and Price Increase. Managers All courses, Antitrust (Time: 0:39:16) is the only mandatory course. NOTE: Managers can assign team members additional courses. For more information, login then click on “Take a Tour?”.
Help & Instructions
Enrollment : A manager, clicks the “Enroll” button then completes the enrollment form for the new hire(s), be sure to choose the correct position for the new hire. Once done, click the submit button on the form. Login information will be sent by the next business day. It is suggested a new hire complete the training within the first few weeks of employment. Login : Once the login information is received, click on the “Login” button to begin taking the courses. The online courses require sound which is not currently available on the WC Citrix Network. Your login information will contain a link to this page and can be used from any computer, home or work. Please see your District or Sales Manager for an alternative computer solution off of the WC Citrix Network. Support : A high speed internet connection is required with a sound capable computer having a minimum memory of 512 mb and Windows 7, Windows 8, or Windows 9 as the operating system. For Support Call 713-589-9929 or email Admin at WasteIndustryTraining.com.
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Login Login Orientation															Time 0:08:29 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 Waste Training 101 - Terminology											Time 0:09:17 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 An introduction to the Waste Industry.  This course deals with basic terminology (Landfills, Transfer Station, Containers, Routes, MRF’s, etc.).  POSITION:  Office Staff, Customer Service, Sales WASTE TRAINING 101—Basic Terminology Waste Training 101 - Terminology											Time 0:09:17 Waste Training 102 - Types of Vehicles										Time 0:08:55 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 An introduction to the Waste Industry.  This course deals with basic terminology (Landfills, Transfer Station, Containers, Routes, MRF’s, etc.).  POSITION:  Office Staff, Customer Service, Sales WASTE TRAINING 101—Basic Terminology Waste Training 101 - Terminology											Time 0:09:17 An introduction to the types of trucks used in the industry.  Includes operational videos of a Roll Off, Residential Front Load, Commercial Front Load, Automated Side Load, Rear Load Residential hand pick up, Commercial Rear Load, and a Knuckleboom picking up heavy trash.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 102—Types of Vehicles Waste Training 102 - Types of Vehicles										Time 0:08:55 Waste Training 103 - Types of Containers										Time 0:10:36 An introduction to Waste Connections welcoming the new hire.  This course explains where we started, where we are, who we are, what we do, and what we expect.  There are three different Orientation courses, one for maintenance personnel, another for drivers, and the last is for all other new hires.  POSITION:  All WASTE CONNECTIONS - Orientation Orientation															Time 0:08:29 An introduction to the Waste Industry.  This course deals with basic terminology (Landfills, Transfer Station, Containers, Routes, MRF’s, etc.).  POSITION:  Office Staff, Customer Service, Sales WASTE TRAINING 101—Basic Terminology Waste Training 101 - Terminology											Time 0:09:17 An introduction to the types of trucks used in the industry.  Includes operational videos of a Roll Off, Residential Front Load, Commercial Front Load, Automated Side Load, Rear Load Residential hand pick up, Commercial Rear Load, and a Knuckleboom picking up heavy trash.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 102—Types of Vehicles Waste Training 102 - Types of Vehicles										Time 0:08:55 An introduction to the types of refuse containers in the industry.  Including the common sizes and shapes of front load containers, roll off containers (open top), rear load containers and carts whether it be residential or commercial.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 103—Types of Containers Waste Training 103 - Types of Containers										Time 0:10:36 Broker 101															Time 0:08:30 An introduction to the types of trucks used in the industry.  Includes operational videos of a Roll Off, Residential Front Load, Commercial Front Load, Automated Side Load, Rear Load Residential hand pick up, Commercial Rear Load, and a Knuckleboom picking up heavy trash.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 102—Types of Vehicles Waste Training 102 - Types of Vehicles										Time 0:08:55 An introduction to the types of refuse containers in the industry.  Including the common sizes and shapes of front load containers, roll off containers (open top), rear load containers and carts whether it be residential or commercial.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 103—Types of Containers Waste Training 103 - Types of Containers										Time 0:10:36 (Time 0:08:30)  This course reviews how to set up a National Broker Account and a Broker Referral Account.  We cover Route Manager, Route Manager Online, and Tower systems.  POSITION:  Customer Service, CSM BROKER 101 CUSTOMER SERVICE Broker 101															Time 0:08:30 Customer Service - Tooty (5 Parts)											Time 1:06:05 An introduction to the types of refuse containers in the industry.  Including the common sizes and shapes of front load containers, roll off containers (open top), rear load containers and carts whether it be residential or commercial.  POSITION:  Receptionist, Office Staff, Sales, or anyone new to the industry. WASTE TRAINING 103—Types of Containers Waste Training 103 - Types of Containers										Time 0:10:36 (Time 0:08:30)  This course reviews how to set up a National Broker Account and a Broker Referral Account.  We cover Route Manager, Route Manager Online, and Tower systems.  POSITION:  Customer Service, CSM BROKER 101 CUSTOMER SERVICE Broker 101															Time 0:08:30 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty Customer Service - Tooty (5 Parts)											Time 1:06:05 Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 (Time 0:08:30)  This course reviews how to set up a National Broker Account and a Broker Referral Account.  We cover Route Manager, Route Manager Online, and Tower systems.  POSITION:  Customer Service, CSM BROKER 101 CUSTOMER SERVICE Broker 101															Time 0:08:30 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 Inside Sales…starts here													Time 0:51:24 (Time 0:08:30)  This course reviews how to set up a National Broker Account and a Broker Referral Account.  We cover Route Manager, Route Manager Online, and Tower systems.  POSITION:  Customer Service, CSM BROKER 101 CUSTOMER SERVICE Broker 101															Time 0:08:30 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 (Time 0:51:24)  This course reviews the Tooty Scripts related to inside sales.  It also takes a look at lead generation, Google reviews, call tips, believability, selling, and commercial service changes.  POSITION:  Customer Service, CSM, Sales  INSIDE SALES…starts here Inside Sales…starts here													Time 0:51:24 Introduction to Tooty														Time 0:26:16 This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 (Time 0:51:24)  This course reviews the Tooty Scripts related to inside sales.  It also takes a look at lead generation, Google reviews, call tips, believability, selling, and commercial service changes.  POSITION:  Customer Service, CSM, Sales  INSIDE SALES…starts here Inside Sales…starts here													Time 0:51:24 (Time 0:26:16) This is an introduction to Tooty. It explains Tooty and they operate using a secret shopper. Waste Connections expectations for each customer service call and how the Tooty Secret Shopper scores the call.  POSITION:  Customer Service, Inside Sales or anyone who answers customer calls.  iPAD TRAINING—The Basics Introduction to Tooty														Time 0:26:16 Tooty Scripts															Time Varies This is a 5 part series, Part 1 (15:57) is an introduction  reviewing the required skills for a CSR.  Part 2 (11:44) discusses the types calls and introduces the “Tooty” scripts for Front Load inquires.  The “Tooty” scripts for Residential and Temp Roll Off are reviewed in Part 3 (20:03).  Then Part 4 (08:48) covers the “Tooty” scripts for Service Issues (all systems).  Finally, Part 5 (09:33) reviews how “Tooty” scores a call, their reports, and Customer Service on “The Can”.   POSITION:  Customer Service Customer Service—Tooty Customer Service - Tooty (5 Parts)											Time 1:06:05 A basic look at compactors.  This course consist of Part 1 (12:55) & 2  (10:36) of sales compactor training. Part  1 reviews the terminology used.  Part 2 shows how it compacts and the different types of compactors.  This gives the customer service representative confidence when a customer ask about compactors.  POSITION:  Customer Service COMPACTOR TRAINING 201—The Basics  Compactor Training 201 - The Basics (2 Parts)									Time 0:23:31 (Time 0:51:24)  This course reviews the Tooty Scripts related to inside sales.  It also takes a look at lead generation, Google reviews, call tips, believability, selling, and commercial service changes.  POSITION:  Customer Service, CSM, Sales  INSIDE SALES…starts here Inside Sales…starts here													Time 0:51:24 (Time 0:26:16) This is an introduction to Tooty. It explains Tooty and they operate using a secret shopper. Waste Connections expectations for each customer service call and how the Tooty Secret Shopper scores the call.  POSITION:  Customer Service, Inside Sales or anyone who answers customer calls.  iPAD TRAINING—The Basics Introduction to Tooty														Time 0:26:16 There are fourteen (14) online training scripts for Customer Service, Inside Sales, or anyone who answers the phone. These scripts include Residential New Service (Franchise), Residential Service Change (All Markets), Residential Service Issues (Franchise), Roll Off Service, Price Increase (Commercial Competitive Markets), Receptionist, Residential Cancellation (All Markets), Collections Inbound, Residential New Service (Competitive Market), Commercial Cancellation (Competitive), Commercial New Service (Competitive Market), Commercial New Service (Franchise Market), Commercial Service Change (All Markets), and Commercial Service Issue (All Markets)  POSITION:  Customer Service, Sales or anyone who answers customer calls. TOOTY SCRIPTS - Franchise & Competitive Markets Tooty Scripts															Time Varies Price Increase (2 Parts)													Time 0:34:14 (Time 0:51:24)  This course reviews the Tooty Scripts related to inside sales.  It also takes a look at lead generation, Google reviews, call tips, believability, selling, and commercial service changes.  POSITION:  Customer Service, CSM, Sales  INSIDE SALES…starts here Inside Sales…starts here													Time 0:51:24 (Time 0:26:16) This is an introduction to Tooty. It explains Tooty and they operate using a secret shopper. Waste Connections expectations for each customer service call and how the Tooty Secret Shopper scores the call.  POSITION:  Customer Service, Inside Sales or anyone who answers customer calls.  iPAD TRAINING—The Basics Introduction to Tooty														Time 0:26:16 There are fourteen (14) online training scripts for Customer Service, Inside Sales, or anyone who answers the phone. These scripts include Residential New Service (Franchise), Residential Service Change (All Markets), Residential Service Issues (Franchise), Roll Off Service, Price Increase (Commercial Competitive Markets), Receptionist, Residential Cancellation (All Markets), Collections Inbound, Residential New Service (Competitive Market), Commercial Cancellation (Competitive), Commercial New Service (Competitive Market), Commercial New Service (Franchise Market), Commercial Service Change (All Markets), and Commercial Service Issue (All Markets)  POSITION:  Customer Service, Sales or anyone who answers customer calls. TOOTY SCRIPTS - Franchise & Competitive Markets Tooty Scripts															Time Varies This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14 Managing the CSR														Time 0:19:43 (Time 0:26:16) This is an introduction to Tooty. It explains Tooty and they operate using a secret shopper. Waste Connections expectations for each customer service call and how the Tooty Secret Shopper scores the call.  POSITION:  Customer Service, Inside Sales or anyone who answers customer calls.  iPAD TRAINING—The Basics Introduction to Tooty														Time 0:26:16 There are fourteen (14) online training scripts for Customer Service, Inside Sales, or anyone who answers the phone. These scripts include Residential New Service (Franchise), Residential Service Change (All Markets), Residential Service Issues (Franchise), Roll Off Service, Price Increase (Commercial Competitive Markets), Receptionist, Residential Cancellation (All Markets), Collections Inbound, Residential New Service (Competitive Market), Commercial Cancellation (Competitive), Commercial New Service (Competitive Market), Commercial New Service (Franchise Market), Commercial Service Change (All Markets), and Commercial Service Issue (All Markets)  POSITION:  Customer Service, Sales or anyone who answers customer calls. TOOTY SCRIPTS - Franchise & Competitive Markets Tooty Scripts															Time Varies This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14 This courses discusses team building and accountability.  It goes through a suggested meeting format, contest, and scoreboards.  It also covers the type of reports “Tooty” offers to better manager the Customer Service Representative (CSR).     POSITION:  Customer Service Manager MANAGING THE CSR Managing the CSR														Time 0:19:43 Antitrust (3 Parts)														Time 0:38:08 There are fourteen (14) online training scripts for Customer Service, Inside Sales, or anyone who answers the phone. These scripts include Residential New Service (Franchise), Residential Service Change (All Markets), Residential Service Issues (Franchise), Roll Off Service, Price Increase (Commercial Competitive Markets), Receptionist, Residential Cancellation (All Markets), Collections Inbound, Residential New Service (Competitive Market), Commercial Cancellation (Competitive), Commercial New Service (Competitive Market), Commercial New Service (Franchise Market), Commercial Service Change (All Markets), and Commercial Service Issue (All Markets)  POSITION:  Customer Service, Sales or anyone who answers customer calls. TOOTY SCRIPTS - Franchise & Competitive Markets Tooty Scripts															Time Varies This two part course gives the Customer Service or Sales Representative the confidence to handle and turn around those tough calls regarding price increases.  This course should be reviewed before any price increase. Part 1 (13:02), Part 2 (21:12).  POSITION:  Customer Service, Sales, Managers PRICE INCREASE Price Increase (2 Parts)													Time 0:34:14 This courses discusses team building and accountability.  It goes through a suggested meeting format, contest, and scoreboards.  It also covers the type of reports “Tooty” offers to better manager the Customer Service Representative (CSR).     POSITION:  Customer Service Manager MANAGING THE CSR Managing the CSR														Time 0:19:43 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES Compactor Training 201 (4 Parts)											Time 0:42:24 There are fourteen (14) online training scripts for Customer Service, Inside Sales, or anyone who answers the phone. These scripts include Residential New Service (Franchise), Residential Service Change (All Markets), Residential Service Issues (Franchise), Roll Off Service, Price Increase (Commercial Competitive Markets), Receptionist, Residential Cancellation (All Markets), Collections Inbound, Residential New Service (Competitive Market), Commercial Cancellation (Competitive), Commercial New Service (Competitive Market), Commercial New Service (Franchise Market), Commercial Service Change (All Markets), and Commercial Service Issue (All Markets)  POSITION:  Customer Service, Sales or anyone who answers customer calls. TOOTY SCRIPTS - Franchise & Competitive Markets Tooty Scripts															Time Varies This courses discusses team building and accountability.  It goes through a suggested meeting format, contest, and scoreboards.  It also covers the type of reports “Tooty” offers to better manager the Customer Service Representative (CSR).     POSITION:  Customer Service Manager MANAGING THE CSR Managing the CSR														Time 0:19:43 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 Fundamentals of Prospecting (3 Parts)										Time 0:51:07 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 Operational Efficiencies - The Basics											Time 0:11:16 More commonly known as “competition law”, the Anti-Trust Act limits cartels and monopolies.  This is a general guideline on how we conduct ourselves around a competitor.  We take this very seriously. Part 1 (11:14), Part 2 (14:01), Part 3 (12:53)  POSITION:  Sales, Managers ANTITRUST Antitrust (3 Parts)														Time 0:38:08 SALES An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 Rate Adjustment - Defensive Training											Time 0:20:32 An in depth look at compactors.  There are four (4) parts to this course: Part 1 (12:55) reviews the terminology used. Part 2 (10:36) shows how it compacts and the different types of compactors. Part 3 (09:23) explains who needs a compactor (determining factors, benefits, disposable loose yards needed, electrical, pads, etc.), and Part 4 (09:30) reviews common options.  POSITION:  Customer Service (Parts 1 & 2 only), Sales, Supervisors, Managers COMPACTOR TRAINING 201  Compactor Training 201 (4 Parts)											Time 0:42:24 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 (Time 0:20:32) This course reviews the Rate Adjustment Script for Commercial in a Competitive Market. It reviews the Decision Tree and the Talking Points. Stephen Berry and James Saxe does the role playing.  POSITION:  Customer Service, Inside Sales, Outside Sales, Managers RATE ADJUSTMENT—Defensive Training Rate Adjustment - Defensive Training											Time 0:20:32 Recycle360															Time 0:27:10 FUNDAMENTALS OF PROSPECTING—Telephone and In Person This is a three (3) part series.  Part 1 (17:31) offers a new sales person the basics of telephone prospecting while Part 2 (17:01) gives real life situations and covers the execution of telephone prospecting.  Part 3 (16:35)deals with in-person prospecting.  POSITION:  Sales Personnel Fundamentals of Prospecting (3 Parts)										Time 0:51:07 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 (Time 0:20:32) This course reviews the Rate Adjustment Script for Commercial in a Competitive Market. It reviews the Decision Tree and the Talking Points. Stephen Berry and James Saxe does the role playing.  POSITION:  Customer Service, Inside Sales, Outside Sales, Managers RATE ADJUSTMENT—Defensive Training Rate Adjustment - Defensive Training											Time 0:20:32 An introduction to LEED, the program that proides thrid-party verification of green buildings.  The course reviews various ways to approach a potential customer, how to set the customer up, entering and editing tickets, and reporting to the customer.  POSITION:  Customer Service, Sales, Managers Recycle360 Recycle360															Time 0:27:10 Recycle360 Link														Time 0:05:46 This course discusses the relationships between sales and operations,  It discusses container sizes to recommend and service days.  Then it takes a look at the safety aspect of container placement.  It ends with how Waste Connections optimizes their routes.  POSITION:  Sales, Managers OPERATIONAL EFFICIENCIES—The Basics Operational Efficiencies - The Basics											Time 0:11:16 (Time 0:20:32) This course reviews the Rate Adjustment Script for Commercial in a Competitive Market. It reviews the Decision Tree and the Talking Points. Stephen Berry and James Saxe does the role playing.  POSITION:  Customer Service, Inside Sales, Outside Sales, Managers RATE ADJUSTMENT—Defensive Training Rate Adjustment - Defensive Training											Time 0:20:32 An introduction to LEED, the program that proides thrid-party verification of green buildings.  The course reviews various ways to approach a potential customer, how to set the customer up, entering and editing tickets, and reporting to the customer.  POSITION:  Customer Service, Sales, Managers Recycle360 Recycle360															Time 0:27:10 This course reviews how you would link RouteManager tickets to Recycle360.  It’s a step by step interactive process.   POSITION:  Customer Service, Sales, Managers Recycle360 Link Recycle360 Link														Time 0:05:46 Special Waste - The Basics (for the Solid Waste Representative)					Time 0:33:46 (Time 0:20:32) This course reviews the Rate Adjustment Script for Commercial in a Competitive Market. It reviews the Decision Tree and the Talking Points. Stephen Berry and James Saxe does the role playing.  POSITION:  Customer Service, Inside Sales, Outside Sales, Managers RATE ADJUSTMENT—Defensive Training Rate Adjustment - Defensive Training											Time 0:20:32 An introduction to LEED, the program that proides thrid-party verification of green buildings.  The course reviews various ways to approach a potential customer, how to set the customer up, entering and editing tickets, and reporting to the customer.  POSITION:  Customer Service, Sales, Managers Recycle360 Recycle360															Time 0:27:10 This course reviews how you would link RouteManager tickets to Recycle360.  It’s a step by step interactive process.   POSITION:  Customer Service, Sales, Managers Recycle360 Link Recycle360 Link														Time 0:05:46 An introduction to “Special Waste”.  It gives you the tools to help identify special waste, common mistakes made, and reviews some of the general forms used.  If you have any doubt at all, contact the corporate office for Waste Connections.     POSITION:  Sales, Managers SPECIAL WASTE—The Basics Special Waste - The Basics (for the Solid Waste Representative)					Time 0:33:46
ORIENTATION
SALES
ORIENTATION
CUSTOMER SERVICE
Course Descriptions (mouseover for more information)
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LEARNING PLANS & COURSES Orientation - Office Staff (Average Time: 0:37:17) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles and Waste Training 103 - Containers. Customer Service Representative (Average Time: 2:51:16) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Broker 101, Customer Service (5 Parts), Compactor Training (Part 1 & 2), Inside Sales, Introduction to Tooty, Tooty Scripts, Recycle360 and Recycle360Link. Inside Sales Representative (Average Time: 2:00:00) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Compactor Training (4 Parts), Antitrust (3 Parts), Recycle360 and Inside Sales Sales Representative - Solid Waste (Average Time: 4:51:51) WC Orientation, Waste Training 101 - Terminology, Waste Training 102 - Vehicles, Waste Training 103 - Containers, Compactor Training (4 Parts), Antitrust (3 Parts), Recycle360, Recycle360Link, iPad, Special Waste, Fundamentals of Prospecting (3 Parts), Operational Efficiencies, Rate Adjustment Defensive Training and Price Increase. Managers All courses, Antitrust (Time: 0:39:16) is the only mandatory course. NOTE: Managers can assign team members additional courses. For more information, login then click on “Take a Tour?”.
INSTRUCTIONS & SUPPORT
Enrollment : A manager, clicks the “Enroll” button then completes the enrollment form for the new hire(s), be sure to choose the correct position for the new hire. Once done, click the submit button on the form. Login information will be sent by the next business day. It is suggested a new hire complete the training within the first few weeks of employment. Login : Once the login information is received, click on the “Login” button to begin taking the courses. The online courses require sound which is not currently available on the WCI Citrix Network. Your login information will contain a link to this page and can be used from any computer, home or work. Please see your District or Sales Manager for an alternative computer solution off of the WCI Citrix Network. Support : A high speed internet connection is required with a sound capable computer having a minimum memory of 512 mb and Windows 7 or Windows 10 as the operating system. For Support Call 713-589-9929 or email Admin at WasteIndustryTraining.com .
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